Inquisitor Kitchner
Galaxy Punks
Executive Outcomes
841
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Posted - 2013.02.12 17:44:00 -
[1] - Quote
Wow there are a lot of entitled people in this thread.
I worked in customer services once, you'd be amazed at how many customers assumed there "is a law" that means you can speak to my manager. There isn't, any company who has an escalation path for a customer or it's staff to follow is a business decision, not a legal right.
If there wasn't an escalation process at all, this would be fine, there doesn't need to be one. However what would happen is you would risk dissatisfied customers when mistakes were made which would have a larger business impact, so you put one in place allowing experienced management to review issues that are potentially not settled correctly. What it is NOT there for is for you to "escalate" higher and higher until you speak to the CEO.
I don't know or care about this individual, and I'll probably never know the true "facts", however EVE is a product just like everything else, if you feel they have broken the law or whatever and there is a regulator, sure complain to them. However having crap company policies (if that is your opinion of what they are) isn't something you can force them to change.
Oh and Sreegs, in terms of an independent IA function it entirely depends on what the team is responsible for. I work in Internal Audit currently (mostly auditing risks) and we report ultimately into the finance director, but we also have a Security team in the company (who we audit) who deal with actual investigations, who also reports to the finance director. Ideally we'd have the security team report into the finance director, audit reports into the Risk director and then the audit team is externally audited periodically.
I don't know if CCP has an internal audit function (I assume it does) but surely they would be the one watching the watchmen, as they would make sure the function is working properly.
TL;DR I'm sure it's all fine, if it's not tough luck. No-one's consumer rights are effected and it sounds like CCP did more then the bare minimum required by law anyway
"If an injury has to be done to a man it should be so severe that his vengeance need not be feared." - Niccolo Machiavelli |